Shipping Policy
1. Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and public holidays).
Once your order has been processed, you will receive a confirmation email with shipping details.
2. Shipping Time
Estimated delivery times are as follows:
- United Kingdom:5–10 business days
- United States:7–12 business days
- Europe:6–12 business days
- Other International Locations:7–15 business days
Please note that these are estimated delivery times, not guaranteed.
3. Shipping Fees
Shipping costs are calculated at checkout based on your location and order value.
We may offer:
- Free shipping promotions on selected orders
- Standard shipping rates depending on destination
4. Order Tracking
Once your order has been shipped, you will receive a tracking number via email.
Tracking information may take 2–5 days to update depending on the carrier.
5. Shipping Delays
We are not responsible for delays caused by:
- Customs clearance procedures
- Shipping carrier delays
- Incorrect shipping information provided by the customer
- External factors such as weather or holidays
6. Customs, Duties & Taxes
For international orders:
- Customers are responsible for any customs duties, taxes, or import fees
- These charges are determined by your local customs authority
7. Incorrect Address
If an incorrect address is provided:
- We are not responsible for lost packages
- Additional shipping fees may apply for re-delivery
8. Lost or Stolen Packages
If your package is lost or marked as delivered but not received:
- Please contact us within 7 days
- We will assist you in contacting the carrier
We are not liable for lost or stolen packages once marked as delivered.
9. Contact Information
If you have any questions about shipping, please contact:
📧 support@home-xingmao.com