Shipping Policy

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays).

Once your order has been processed, you will receive a confirmation email with shipping details.

2. Shipping Time

Estimated delivery times are as follows:

  • United Kingdom:5–10 business days
  • United States:7–12 business days
  • Europe:6–12 business days
  • Other International Locations:7–15 business days

Please note that these are estimated delivery times, not guaranteed.

3. Shipping Fees

Shipping costs are calculated at checkout based on your location and order value.

We may offer:

  • Free shipping promotions on selected orders
  • Standard shipping rates depending on destination

4. Order Tracking

Once your order has been shipped, you will receive a tracking number via email.

Tracking information may take 2–5 days to update depending on the carrier.

5. Shipping Delays

We are not responsible for delays caused by:

  • Customs clearance procedures
  • Shipping carrier delays
  • Incorrect shipping information provided by the customer
  • External factors such as weather or holidays

6. Customs, Duties & Taxes

For international orders:

  • Customers are responsible for any customs duties, taxes, or import fees
  • These charges are determined by your local customs authority

7. Incorrect Address

If an incorrect address is provided:

  • We are not responsible for lost packages
  • Additional shipping fees may apply for re-delivery

8. Lost or Stolen Packages

If your package is lost or marked as delivered but not received:

  • Please contact us within 7 days
  • We will assist you in contacting the carrier

We are not liable for lost or stolen packages once marked as delivered.

9. Contact Information

If you have any questions about shipping, please contact:

📧 support@home-xingmao.com