Terms of Service

Effective Date: 1 March 2026

1. Introduction

These Terms of Service (“Terms”) govern your use of the website https://home-xingmao.com (the “Site”) operated by E&M PRODUCTS LTD (“we”, “us”, or “our”).

By accessing or using our Site, you agree to be bound by these Terms. If you do not agree, you must not use this Site.

2. Company Information

Company Name: E&M PRODUCTS LTD
Registered Address: 69 BLACKTHORN DRIVE, LEICESTER, LE4 1BJ, United Kingdom
Email: support@home-xingmao.com

3. Use of the Website

You agree to use this Site only for lawful purposes. You must not:

  • Use the Site in any way that may damage or impair its functionality
  • Engage in fraudulent, unlawful, or harmful activities
  • Attempt unauthorized access to any part of the Site
  • Use the Site for unsolicited marketing or spam

We reserve the right to restrict or terminate access to the Site at our discretion.

4. Intellectual Property Rights

All content on this Site, including text, images, logos, and design, is owned by or licensed to E&M PRODUCTS LTD.

You may:

  • View and print pages for personal use only

You must not:

  • Reproduce, copy, or distribute content for commercial purposes
  • Modify or republish any content without our written consent

5. Products and Orders

All products listed on our Site are subject to availability.

We reserve the right to:

  • Refuse or cancel any order at our discretion
  • Limit quantities per customer
  • Correct pricing or product description errors

Once an order is placed, you will receive a confirmation email. This does not guarantee acceptance of your order.

6. Pricing and Payment

All prices are listed in the applicable currency and may include or exclude taxes as indicated.

We accept secure payments through third-party providers such as Stripe.

By providing payment information, you confirm that:

  • You are authorized to use the payment method
  • The information provided is accurate

We reserve the right to cancel transactions suspected of fraud or unauthorized activity.

7. Shipping and Delivery

Shipping times and costs are outlined in our Shipping Policy.

We are not responsible for delays caused by:

  • Customs clearance
  • Carrier issues
  • External factors beyond our control

8. Returns and Refunds

Please refer to our Refund Policy for full details.

We reserve the right to refuse refunds if:

  • Items are used, damaged, or not returned in original condition
  • Return requests fall outside the allowed timeframe

9. User Accounts

If you create an account:

  • You are responsible for maintaining confidentiality of login details
  • You accept responsibility for all activities under your account

We may suspend or terminate accounts that violate these Terms.

10. User Content

If you submit content (reviews, comments, etc.), you grant us a:

  • Worldwide
  • Non-exclusive
  • Royalty-free license

to use, reproduce, and publish such content.

You must not post content that is:

  • Illegal, defamatory, or abusive
  • Infringing on intellectual property rights
  • Misleading or harmful

11. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for indirect, incidental, or consequential damages
  • We do not guarantee uninterrupted or error-free operation of the Site

Nothing in these Terms excludes liability for:

  • Death or personal injury caused by negligence
  • Fraud or fraudulent misrepresentation

12. Data Protection

Your use of our Site is also governed by our Privacy Policy.

13. Changes to Terms

We may update these Terms at any time. Changes will take effect once posted on this page.

14. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. SMS / Marketing Communications

By providing your contact details, you agree to receive:

  • Order updates
  • Customer service messages
  • Marketing communications (if opted in)

You can unsubscribe at any time via:

  • The unsubscribe link in emails
  • Contacting us at support@home-xingmao.com

16. Contact Information

If you have any questions about these Terms, please contact:

📧 support@home-xingmao.com