Refund Policy

1. Returns Eligibility

We offer a 28-day return policy from the date you receive your order.

To be eligible for a return:

  • You must notify us within 14 daysof receiving your item
  • You must return the item within 14 days after notifying us
  • Items must be:
  • Unused and unworn
  • In original condition
  • With all original tags and packaging

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Items that have been used, worn, or damaged
  • Items returned without original packaging or tags
  • Personalized or custom-made products (if applicable)
  • Hygiene-sensitive goods (if applicable)

3. Return Process

To initiate a return, please contact us at:

📧 support@home-xingmao.com

Please include:

  • Your order number
  • Reason for return
  • Photos (if item is defective or damaged)

We will provide return instructions once your request is approved.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • We recommend using a trackable shipping service, as we are not responsible for lost returns

5. Refunds

Once we receive and inspect your returned item:

  • Approved refunds will be issued to your original payment method
  • Refunds are processed within 3–7 business days

Please note:

  • Shipping costs are non-refundable unless the return is due to our error
  • Your bank or payment provider may take additional time to process the refund

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Contact us within 48 hours of delivery
  • Provide photos as evidence

We will offer:

  • A replacement, or
  • A full refund (including shipping costs)

7. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again
  2. Contact your payment provider
  3. Contact us at support@home-xingmao.com

8. Returns Address

Please do not send returns to our registered office address.

Return address will be provided after your return request is approved.

9. Contact Us

For any questions regarding returns or refunds, please contact:

📧 support@home-xingmao.com